The booking’ refers to part or all of the travel arrangements for transportation, accommodation, flights, sightseeing excursions, meals, entertainment and other linked services made on behalf of the client, some of which may be subcontracted from other independent suppliers. A binding contract between you, the client and Wild Gaze Safaris comes into existence when we receive your booking request and a deposit payment for the booking.
A deposit of 50% of the total booking value is required in order to confirm part or all of the booking. Certain suppliers impose more stringent payment policies. Should your program include services of such suppliers, Wild Gaze Safaris will advise you at the time of booking if your booking will require some additional deposit payments.
The balance is payable 30 days before the date of the first service by Wild Gaze Safaris. Should the client fail to remit payments in line with these set time frames, Digitata tours and safaris reserves the right to treat the booking as cancelled and thereby apply any resultant penalties.
Wild Gaze Safaris reserves the right to discontinue and summarily cancel any booking in respect of which payment has fallen in arrears. In the event of this right being exercised, relevant cancellation penalties will be payable by the client or deducted from any deposit payments already made.
Note: Wild Gaze Safaris is committed to maintaining a close and mutually beneficial relationship with all its clients. We realize that the satisfaction of our clients is our greatest asset. Our morals therefore are guided by a high level of professionalism, honesty and Integrity.
From the time you send us your first enquiry, you will be served by a dedicated consultant till the time you return home. Your travel arrangements will be reviewed every so often in order to eliminate chances of errors and omissions.
In the unlikely event that Wild Gaze Safaris has to cancel, amend or curtail your travel arrangements due to our negligence, our failure to exercise care in making the arrangements for you and /or breach of our contractual agreement, we will take liability.
Wild Gaze Safaris acts as a booking agent for hotels, airlines, ground transporters, boat operators, hot air balloon companies and other independent contractors providing accommodations, transportation, and other services that Wild Gaze Safaris subcontracts on behalf of its clients. Each of these companies is an independent company and is not subject to the control of Wild Gaze Safaris.
Wild Gaze Safaris therefore will not be liable for any personal injury, property damage or loss which may occur as a result of using such subcontracted services however, Wild Gaze Safaris will always endeavor to contract services of companies which in our discretion, deliver the contracted services in the appropriate quality while adhering to the laws of the land.
In the event that any supplier is unable to provide contracted services for whatever reason, Wild Gaze Safaris will endeavor to offer you alternative arrangements of similar classification whenever possible. Should you not be willing to take the alternative arrangements offered by Wild Gaze Safaris, any refunds to which you may be entitled will be subject to the terms and conditions of the relevant supplier. You may not delegate convey or assign your rights duties and obligations entered with Wild Gaze Safaris.
The client must either directly or through their travel agent, advice Wild Gaze Safaris in writing of any special requests or important information about themselves such as diet, physical disability and any need for special treatment or handling at the time of booking.